Is it possible to order online and pay in the store?
It is not possible to pay for your online order in the store.
What are the costs per payment method?
There are no payment methods for which additional costs are charged.
How do discount codes work?
Do you have a discount code? You can use it by entering the code on the information page, the first page after the shopping cart. If you receive the message ‘Enter a valid discount code’, please contact our customer service.
What should I do if I receive an error message during checkout?
If you receive an error message after clicking pay now, it is best to contact our customer service.
How and when will I receive my refund?
Once you have received a message that the amount of your return or cancellation will be refunded, it will be repaid via the same payment method used to pay. The refund is usually processed within 3 working days.
